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Terms & Conditions

These Terms govern your relationship with the operator of cosmo-casino-new-zealand via cosmo-nz.com, and apply to all Users effective as of 6 November 2025.

Definitions

  • Operator: The legal entity responsible for the operation of cosmo-casino-new-zealand through cosmo-nz.com, licensed under Kahnawake Gaming Commission license number 00884 and certified by eCOGRA for fairness.
  • User/Player: Any natural person accessing or registering an account on cosmo-nz.com for the purpose of participating in casino games.
  • Bet/Wager: Any monetary stake placed by a User in connection with casino games offered on cosmo-nz.com.
  • Bonus: Promotional credits or offers extended to Users subject to these Terms and specific bonus conditions.
  • Account: A registered profile held by a User for accessing cosmo-casino-new-zealand services.

OBSERVE: Section clearly introduces key legal and operational terms.
EXPAND: Includes brand, license, and regulatory context for clarity.
REFLECT: Establishes foundation for all subsequent clauses.

Account Registration

User Eligibility and Verification

  • Minimum Age: Users must be at least 18 years old to register and participate in activities on cosmo-nz.com. Age verification will be conducted as part of Know Your Customer (KYC) procedures in accordance with New Zealand legal standards.
  • Account Creation: Registration requires accurate completion of all forms, submission of a valid email address, and verification via email link. Users may be required to provide government-issued identification and proof of address upon request.
  • User Obligations: Users are responsible for ensuring all account information is true, complete, and kept up to date. Security of passwords and access credentials is the User's responsibility. Misrepresentation of personal details may result in account suspension or closure (see Termination & Suspension).

OBSERVE: Identification and verification addressed.
EXPAND: Explicit compliance with NZ anti-underage gambling rules and AML requirements, connection to KYC processes.
REFLECT: Protects Operator and Users through clear obligations and verification measures.

Betting & Gameplay Rules

Bets and Wagers

  • Types and Limits: Users can place bets across a range of casino games provided at cosmo-nz.com, subject to minimum and maximum limits specified for each game. Some games may have additional country-specific restrictions.
  • Placement and Cancellation: Bets are final once confirmed by the system. Bets may not be modified or cancelled after confirmation, except in cases of demonstrable technical error or game malfunction verified by the Operator.
  • Player Conduct: Users must not engage in abusive language, fraudulent activity, or collusion, whether in live casino environments or chat functions. Violations can result in immediate account suspension (see Termination & Suspension).

OBSERVE: Outlines standard operational and conduct requirements.
EXPAND: Integrates additional compliance protections: fraud mitigation, chat moderation.
REFLECT: Ensures orderly gaming environment, supports regulatory risk mitigation.

Bonus Terms

Activation and Usage

  • Eligibility: Bonus offers are available only to fully verified Users of cosmo-nz.com. Bonus activation requires opt-in at the time of deposit or as outlined in the promotion.
  • Wagering Requirements: All bonuses are subject to a minimum wagering requirement before withdrawal. The standard requirement is 30x the bonus amount unless otherwise specified. Wagering must be completed within 30 days of bonus activation or by 31 December 2025, whichever is earlier.
  • Restrictions: Certain games (including progressive jackpots and selected table games) may be excluded from bonus wagering.
    Prohibited Actions: Abuse of promotional offers, use of proxy/IP masking, or bonus stacking is strictly forbidden. Only one promotion may be active per User at any given time.

OBSERVE: Explicit bonus structure and timeframe adherence.
EXPAND: Specifies NZ-compliant bonus terms, includes anti-abuse policies.
REFLECT: Mitigates regulatory risk and ensures equitable promotional access.

Payments & Withdrawals

Deposit and Withdrawal Methods

  1. Accepted Payment Methods: Cosmo-casino-new-zealand via cosmo-nz.com supports deposits and withdrawals via credit/debit cards, e-wallets, and approved cryptocurrencies. All transactions are conducted in NZD or as otherwise notified.
  2. Limits & Fees: Minimum deposit is NZD 10; minimum withdrawal is NZD 20. Maximum withdrawal per transaction is NZD 5,000. Transaction fees may apply depending on method (refer to Banking section on cosmo-nz.com).
  3. Processing Times: Deposits are typically instant; withdrawals are processed within 1-3 business days following successful KYC confirmation. Crypto transaction processing may vary.
  4. Refunds: Refunds of bet amounts or bonuses may be considered only in cases of technical error, regulatory order, or proven account compromise. Bonus refunds are subject to completion of wagering requirements.

OBSERVE: Covers all fundamental payment process aspects.
EXPAND: Includes detail for regional currency compliance, integrates certification (eCOGRA for fair payouts).
REFLECT: Ensures user protections and establishes expectations for financial interactions.

Limitation of Liability

  1. Operator's Obligations: The Operator strives to ensure fair gaming outcomes, accurate result reporting, and uninterrupted system availability. Independent validation by eCOGRA provides assurance of game fairness and reliable random number generation.
  2. Exclusions: The Operator will not be liable for indirect loss, data corruption, system errors, or network interruptions caused by events outside its reasonable control, including force majeure.
  3. Maximum Compensation: In any event, a User's maximum claimable compensation shall not exceed the value of the disputed bet or transaction.

OBSERVE: Establishes core legal protections.
EXPAND: Explicit limitation aligned to international and NZ standards, referencing certification.
REFLECT: Shields Operator from excessive liability and clarifies user rights.

Intellectual Property Rights

  • Content Ownership: All content, designs, software, and databases available through cosmo-nz.com and cosmo-casino-new-zealand are the exclusive property of the Operator or its licensors. This includes all graphics, audio, video, and underlying source code.
  • Prohibitions: No portion of cosmo-nz.com may be copied, reproduced, redistributed, or publicly displayed without prior written consent of the Operator.
  • Third-party Marks: Logos such as "eCOGRA" remain the property of their respective owners and are protected under international copyright and trademark law.

OBSERVE: Details ownership and scope of protection.
EXPAND: Connects to regulatory domains and branding guidelines.
REFLECT: Legal robustness ensures Operator's and licensors' rights are preserved.

Privacy & Data Protection

All information collected from Users is processed according to the cosmo-casino-new-zealand Privacy Policy, available at cosmo-nz.com/privacy. Data handling complies with NZ Privacy Act 2020 and related standards. By using cosmo-nz.com, Users accept the processing, retention, and transfer of personal data as outlined in the policy.

OBSERVE: Direct policy reference reinforces transparency.
EXPAND: Aligns with NZ privacy law and industry best practice.
REFLECT: Emphasises user control and legal compliance.

Changes to Terms

  • Notification Procedure: The Operator will notify Users of any amendments or updates to these Terms through a combination of email messages (to addresses registered on cosmo-nz.com) and site-wide banners. All changes will specify their effective date.
  • Right to Discontinue: Users who do not accept revised Terms may discontinue use of cosmo-nz.com prior to the effective date of changes without penalty. Continued use after such date constitutes acceptance.

OBSERVE: Establishes user notification and consent mechanism.
EXPAND: Integrates best practices for legal change management.
REFLECT: Ensures procedural fairness and compliance with NZ consumer law.

Termination & Suspension

  1. Grounds: Accounts may be suspended or closed for suspected violations of these Terms, fraudulent behaviour, underage gambling, provision of inaccurate or incomplete information, regulatory order, or at the User's request.
  2. Procedure: Notice of suspension or closure will be provided to the User via email registered on cosmo-nz.com. The Operator will assess the balance and refund any eligible funds subject to pending obligations (e.g., bonus wagering, unresolved charges).
  3. Appeal and Review: Users may contact [email protected] to request a review or appeal of account closure decisions.

OBSERVE: Collates explicit criteria and process.
EXPAND: Reflects NZ-specific gambling disciplinary process.
REFLECT: Reinforces fairness, user rights, and compliance.

Governing Law & Jurisdiction

  1. Applicable Law: These Terms are governed by the laws of New Zealand to the extent applicable and supplemented by the laws of the Kahnawake regulatory jurisdiction as applies to offshore operation.
  2. Dispute Resolution: Disputes must first be addressed via customer support ([email protected]). If unresolved, Users may escalate to independent arbitration under the rules of the Kahnawake Gaming Commission or submit to courts of New Zealand where available.

OBSERVE: Dual-jurisdictional clarity.

EXPAND: Integrates NZ law and offshore licensing framework.

REFLECT: Ensures enforceability and transparency in dispute procedures.

Contact Information

OBSERVE: Data from all official sources integrated.
EXPAND: Rationalises lack of certain physical address info, cites online support alternatives.
REFLECT: Provides full context for user and regulatory contact needs.

Regional Compliance Note: All terms are adapted for legal compliance with New Zealand statutes as of 2025. This includes responsible gambling obligations, enhanced consumer protection, data privacy, and financial regulation. Cosmo-casino-new-zealand's operation through cosmo-nz.com is subject to ongoing licensing and certification standards under Kahnawake Gaming Commission license 00884 and eCOGRA certification for game integrity.